Where do We Ship?

• We currently ship to the UK, USA, Canada and some countries in Europe.

For overseas orders there may be import duties to be paid based on the value of the order.

What is the cost of Shipping?

• All UK orders over £50.00 have free shipping. For all orders placed under £50.00 the cost of regular UK shipping of £2.99 will apply.

• The cost of standard International Shipping to Europe is £9.99, USA & Canada is £10.99.

Do you Offer Expedited Shipping?

• Yes - Expedited Shipping is £6.99 and is sent out next day. Orders must be placed by 12noon for next day Expedited Shipping within the UK.

• Expedited Shipping to USA, Canada and some European Countries we post to will cost £17.99 (*NB there may be additional taxes, import duties to pay, based on the value of your item).

Do you offer Free Shipping?

Yes.

• All UK orders over £50.00 is shipped free
• European orders over £150.00 is shipped free
• USA & Canadian orders over £200.00 is shipped free

How Long Does it Take to Process Orders?

• We process orders and ship within 2 working days. Monday to Friday - Orders placed up to 2pm on a Friday will be sent out on a Saturday. Orders placed after 2pm on a Friday will be sent out on the next working day. Typically Monday if it is not a bank holiday in the UK

• Items purchased on a Saturday, Sunday or Bank Holiday will be sent out on the next working day after the Weekend or Bank Holiday. Unless there are special posting dates advised on our website during the Easter, Christmas and New Year Holidays. And any other dates.

What Postal Methods do you Use?

• We use Royal Mail Tracked 24/48 Parcelforce 24/48, Evri and Yodel

• Expedited shipping costs £6.99 and will be sent either via Royal Mail tracked 24 or Parcelforce 24. DPD, UPS Parcelforce International, Royal Mail International.

• All expedited Orders must be placed before 12noon to be sent out the next working day.

• Non-expedited orders are posted either via Royal Mail Tracked 48 Parcelforce 48 or Yodel, or Evri

• Shipping is free for orders over £50.00

If you are having issues placing your order, please contact us using the Contact Form we will respond to you within 24 hours. Monday to Friday. For queries sent on a Saturday or Sunday or Bank Holiday we will respond within 48 hours

Our items are custom items, sent flat-packed for you to make up. If upon receiving your order, the item is not suitable for your needs.

It must be returned in an unused, un-made up state and re-sellable condition to the return address on your invoice included in your package.

All items included in the package must be returned unused, unmade-up and in a re-sellable condition.

A full refund will only be given if the item is received under the following circumstances

1. The item is returned in the condition as indicated above.

2. You have emailed us via the email on our packing slip/ invoice that you require to return the item and we will approve the return via an approved postage method. A copy of your postage receipt is sent to us via email with tracking number.

3 We strongly recommend the item is carefully packaged and returned via a tracked method.

4. You are required to return the item at your cost. Upon receiving and inspecting the item, and having met the return conditions, we will refund you the cost of the item and your return postage costs, subject to the item having been returned via our approved postage method.

4. Please note your initial postage payment when ordering the item, will not be refunded. Only the cost of the item (subject to the return conditions laid out above) and approved return postage costs - and a copy of your return postage receipt is emailed to us with the tracking number indicated.

5. If the items are approved for return and returned undamaged, unused and in re-sellable condition a full refund will be given and your return postage cost.

6. If the items have been returned used, damaged and in unsellable condition a 30% deduction will be made from the cost of the item . And 70% of the cost of your purchase will be refunded and your return postage costs will be refunded, subject to the above conditions, that your return item is posted via approved postage method and a copy of your postage receipt is emailed to us.

7. If you are returning part of your purchase, ( in the case of multiple items purchased but you are only returning one item), you will be refunded (subject to the above terms and conditions) for that one returned item only (subject to the above return conditions) and the approved return postage costs.

8. ALL ITEMS MUST BE RETURNED TO US WITHIN 7 WORKING DAYS (Subject to the above return conditions) from the date of approval. We reserve the right to deduct a 30% restocking fee if the item is not returned to us within 7 working days from the date of approved return.

Our items are custom printed and sent out flat packed for you to make up.

If for any reason you need to return and replace your item, either due to ordering the wrong item or there is a fault with the item. You are required to do the following:

1. Please email us to the email address provided on your invoice in your package with the heading RETURN AND REPLACE AND YOUR ORDER NUMBER

2. We will respond to your email within 24 hours Monday to Friday and deal with your query and see how we can assist you with your query.

3. Once we approve the return and replacement it is strongly advised to pack the items carefully and send via tracking post either via Royal Mail Tracked 48 or other courier, which we will approve via email.

4. Items must be returned in an unused ,un-made up and re-sellable condition. if the original item has not been returned in this state there will be an additional charge to provide a suitable replacement of equal type of product and value ( subject to availability of stock)

5. You will be required to return the item at your cost upfront. Once we confirm the item has been returned in an unused, unmade-up and re-sellable condition we can send you out your replacement item as pre-agreed via email of equal type and value.

6. If the item you want to replace your original order with is of a different value you will be required to pay for any difference before the replacement is sent out.

7. If for any reason your order received is faulty, we will endeavour to replace it at no charge to you ( subject to availability of stock). Photographic evidence of the fault will be required before we agree to send out a replacement. All our items are checked multiple times before posting out.

8 It is at our discretion that we refund any return and replace postage costs incurred by you and you will be required to provide proof of postage costs, tracking number and a copy of the receipt via email.

9. No replacement will be sent out prior to receiving your returned item.

10. If you require your replacement urgently, you can order your replacement that is of similar item and value. Prior to doing this you must email us for to approve that you will be ordering a replacement prior to returning your item.

Once we have received your returned incorrect order in an unused, unmade-up and re-sellable condition and a copy of your postage receipt, we will endeavour to work with you to refund your replacement and postage costs, if you require a replacement,

For example your ordered 5 Tote Pouches in Red with Scripture, but you intended to order 5 Green Tote Pouches with Scripture, this is of the same product type and value and you can can purchase in advance of your return - send us an email or Contact Us via the contact form advising us of what you are doing. We will approve your return and approved postage method and acknowledge that you will be placing an additional order to replace your incorrect order of similar type and value. and once we receive your original order in an unused and re-sellable condition. We will refund your advanced paid replacement order as it is of the same product type and quantity. and any postage cost for the replacement paid in advance, subject to the above conditions outlined.

10. if you return and place a replacement order without emailing us in advance, We reserve the right to not refund your postage costs and deduct a 10% return fee from the cost of your item.

We do not use your personal information for any other purpose other than to send out your order. Confirm your order or to confirm a return or replacement of your order. To answer a query if you have used our Contact Form. Or if you have emailed us directly about your order or general query.

If you have signed up for our Quarterly Newsletter you will be contacted when this is sent out .

We not sell on your data nor do we contact you, or send you emails outside of the above stated purposes.

If you need further help, why not contact us on our Contact page and we will endeavour to answer your query within 24 hours